Your data

Delete your account

How to permanently delete your Social Sphere CRM account, what goes immediately, and the little that we are required to keep.

Last updated: October 2026

Delete your account from the app

  • Sign in to Social Sphere CRM at socialspherecrm.com, or open the Social Sphere CRM app on Android.
  • Open Profile: on desktop from the sidebar, on mobile from More → Profile.
  • Scroll to Delete account.
  • Type your email address in the confirmation field and press Delete my account.
  • Your account is deleted immediately. There is no waiting period and no separate confirmation email.

Before you can delete

  • If you are the billing owner of a workspace that has other members, remove those members or delete the workspace from its settings page first. We will not delete other people's work on your behalf.
  • If you have an active paid subscription, cancel it on the billing page first, so no further charge is made to an account that no longer exists.
  • The app tells you which of these applies and links you to the right page.

What is deleted

  • Your profile: name, email address, profile image, and every sign-in method and platform login linked to it, with their encrypted tokens.
  • Every active session, and every third-party application you authorized to access your workspaces.
  • Every workspace you are the billing owner of, along with its ideas, scripts, blog posts, social posts, comments, approvals, connected accounts and their analytics, engagement inbox, listening monitors, integrations and notification preferences.
  • The files uploaded to those workspaces, your profile image and your feedback screenshots, which are removed from storage by a background job within minutes of the deletion.
  • Your membership of workspaces owned by other people. Those workspaces themselves are not deleted, and content you created in them is transferred to their owner.
  • Pending invitations and email notifications addressed to you, your WhatsApp notification number, and any product waitlist entries for your email address.

What is retained, and for how long

  • Invoices and payment records are kept for as long as tax and accounting law requires (currently seven years in India). These are financial records; they are retained without your profile attached to them.
  • Workspace audit-log entries recording actions you took in a workspace owned by someone else are retained for that workspace's owner, with your user account unlinked from them.
  • If you unsubscribed from our emails, that choice is kept so your address is never emailed again.
  • Anonymous, aggregated usage statistics that cannot be traced back to you are retained indefinitely.
  • Encrypted database backups may contain your data for up to 30 days after deletion, after which they expire and are overwritten.
  • Everything else is removed at the moment you delete your account.

If you cannot sign in

  • Email contact@zeroonecreation.com from the address on the account and ask for deletion.
  • We will verify that you control the address and complete the deletion within 30 days.

If you cannot sign in to delete the account yourself, email contact@zeroonecreation.com from the address on the account and we will process the deletion for you.

Questions about any of this?

Email contact@zeroonecreation.com and a person will reply.

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