Early access

Answer every comment from one inbox.

Comments from Facebook, Instagram and YouTube land in one inbox per workspace. Assign each conversation to someone, reply from Social Sphere, hide spam on Facebook and Instagram, and see what is still open.

A community manager replying to comments on her phone
Engagement inboxEvery comment in one queue, with an owner

Built and running with selected customers, and switched on per workspace while we finish rollout and any network approvals it depends on. Ask us to turn it on for yours. Replying needs each network's reply permissions, which are in review. We switch the inbox on for workspaces as they are approved.

The problem

Comments arrive on four apps and three accounts per client. The question that mattered was answered two days late, or not at all.

What changes

  • One queue per client

    Comments from every connected account in a workspace arrive in one list. Assign each thread an owner and mark it done or spam.

  • Reply where you work

    Answer without switching apps or logging in to each client's account.

How it works

From setup to done in four steps.

  1. 1Connect the accountsLink the client's Facebook, Instagram and YouTube accounts to their workspace.
  2. 2Comments arrive in one listNew comments from every connected account land in the workspace inbox.
  3. 3Give each thread an ownerAssign a conversation to the person best placed to answer it.
  4. 4Reply, hide or closeAnswer from Social Sphere, hide spam where the network allows it, and mark each thread done.

What's included

Early access
  • Facebook, Instagram and YouTube comments
  • Reply from the inbox
  • Hide comments on Facebook and Instagram
  • An owner and an open, done or spam status on every thread

Who it helps

How different teams use Engagement inbox.

For agencies

Offer community management as part of the retainer, with every reply made from one place and every thread owned by someone.

For in-house teams

Send product questions to the right person instead of leaving them in whichever app someone happened to open.

For businesses

Answer customers' questions under your posts while they are still interested.

Works with

Early accessSocial listeningKnow when people mention the brandLearn moreEarly accessAnalytics & client reportsReports your client opens, on a scheduleLearn morePublishing & schedulingWrite once, check it for every networkLearn more

Questions about Engagement inbox

Not Instagram or Facebook direct messages. The inbox handles comments today, and we list message support only when it ships.

Every feature on during the trial

Put next month's content in front of your client this week.

Start a 7-day free trial with every feature switched on. No card needed, and nothing converts to a paid plan unless you choose one.

Start free trial
  • 7-day free trial
  • No credit card
  • Does not auto-convert
  • Cancel anytime
An account manager and her client laughing together after he approves the month on his phone