Support
Answers, and a person at the end of an email.
Most questions are answered below. Anything else, write to us and a human replies.

What people ask about
- Account access
- Signing in, workspace access, and member roles.
- Workspace setup
- Invites, posts, the calendar, media and connected accounts.
- Billing and usage
- Plan limits, upgrades, cancellation and trial status.
Questions
Frequently asked.
Three ways, all on the same sign-in screen: an email address and password, a six-digit code emailed to you, or Continue with Google. New email addresses are verified once before the account can be used.
Use the 'Forgot password?' link on the sign-in screen and we will email you a reset link, valid for one hour. If you would rather not set a new password, choose 'Sign in with a code instead' and we will email you a six-digit code.
Open your workspace settings and use 'Invite members'. Invitees receive an email invitation; the roles available to you depend on your plan.
Open the workspace's Channels page and connect Instagram, Facebook, LinkedIn, X, Threads, YouTube, Pinterest or Bluesky. You will be sent to that network to approve the permissions; Bluesky uses an app password instead. You can disconnect at any time from the same screen.
Yes. Go to billing settings on the web at socialspherecrm.com to upgrade, downgrade or cancel. Cancelling stops future renewals and access continues until the end of the period you have paid for. Plans are purchased and changed on the web; cancellation is also available in the Android app.
No. All plans are non-refundable, including partial billing periods. See our Terms of Service for details.
Open Profile, from the sidebar on desktop or More then Profile on mobile, scroll to 'Delete account', type your email address to confirm, and press 'Delete my account'. Deletion is immediate. Full details of what is removed and what is retained are on our account deletion page.
Email contact@zeroonecreation.com from the address on your account and we will help you export or transfer your workspace data.

Still stuck?
Email us and a person will reply. Include your workspace name if the question is about one.